If your device is lost or stolen

If your phone, tablet or computer is lost or stolen, your Citadel vault stays locked. Here's why, and what to do.

Why your vault stays protected

• It's locked. Opening Citadel requires biometrics, such as Face ID or Touch ID, or your master password.
• Changing biometrics doesn't help a thief. If someone resets or changes the biometrics on your device, Citadel stops accepting them and asks for your master password instead.
• Your data on the device is encrypted. Without your master password, the vault can't be decrypted.
• Keys stay on that device. On Apple devices, Citadel's keys are stored in the Keychain, available only while the device is unlocked, and never synced to iCloud or restored to another device.

What to do right away

1. Lock or erase the device with your platform's tools: Find My for iPhone, iPad and Mac, or Find my device for Windows.
2. Keep using Citadel on your other devices. Your vault is synced, so nothing is lost.
3. Set up Citadel on your new device. Install it and sign in with your email and master password. Your encrypted vault syncs down automatically. Sync & backup